Terms & Conditions

Please read these Terms and Conditions carefully before accessing, using or obtaining any materials, information, services from the www.sincerematch.com (“Website”) and the company’s newsletter (“our Newsletter”) which is operated and managed by Sincere Match & Tobacco Factory Sdn Bhd (“Sincere Match”).

Your access to and use of the Website is conditioned upon your acceptance of and compliance with these terms and conditions (“Terms”) herein. These Terms shall apply to all visitors, users and others who access or use the Website and our Newsletter. 

By accessing or using the Sincere Match’s Website you agree to be bound by these Terms and our “Privacy Policy”. If you disagree with any part of the Terms then you may choose not to access the Website.  

In these Terms, “we”, “us”, “our” refers to Sincerematch or Sincere Match, and “you”, or “your” refers to you as the user of the Website.

I. Restrictions of use of the Website and Newsletter

Unless having requested and received a prior written authorisation, you are expressly and emphatically restricted from any and all of the following:-

  1. Publishing any of our copyrighted materials in any medium and all types of media;
  2. Using, adopting, re-purposing, modifying, selling, sub-licensing and/or otherwise commercialising any of our copyrighted materials;
  3. Publicly performing and/or showing any of our copyrighted materials;
  4. Using our Website or our Newsletter in any way that is, or may be, disparaging and/or damaging to Sincerematch or Sincere Match’s reputation, integrity, competence, our activity and our image;
  5. Using our Website in any way that impacts user access and experience to our Website;
  6. Using our Website or our Newsletter contrary to the applicable laws and regulations, or in a way that causes, or may cause, harm to Sincere Match, our Website, our Newsletter, or to any person or business entity;
  7. Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to our Website or our Newsletter, or while using our Website or our Newsletter;
  8. Using our Website or our Newsletter to engage in any advertising or marketing;

II. The Content

In relation to the Website and our Newsletter’s standard terms and conditions, the content shall mean any audio, video, text, images or other material (“Your Content”) you choose to display or to give to Sincerematch or Sincere Match to display on the Website or in our Newsletter. With respect to Your Content, by displaying it, you grant Sincere Match a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable, license to use, reproduce, adapt, publish, translate and distribute it in any medium and all types of media.

You unequivocally agree that Your Content is your own and shall not be infringing upon any third party’s rights. Sincere Match reserves their rights to fully remove any of Your Content from the Website and/or our Newsletter at any time, for any reason and without notice at our absolute discretion.

III. No warranties

The Website and our Newsletter is provided on “as is” basis and Sincere Match makes no express or implied representations or warranties, of any kind related to the Website or the contents contained in the Website. Additionally, nothing contained on our Website shall be construed as providing consult or advice to you.

IV. Limitation of liability

In no event shall Sincere Match, nor any of its officers, directors, employees, agents and/or ambassador, be liable to you, or anybody else, for anything in connection with and/or arising out of your use of the Website and/or our Newsletter, whether such liability is under contract, tort or otherwise and Sincere Match, including its officers, directors, employees, agents and/or ambassador shall not be liable for any indirect loss, consequential loss or special damages to the extent permitted under the applicable laws. 

V. Indemnification

You hereby agree to indemnify Sincere Match to the fullest extent permitted under the applicable law from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable legal costs) in connection with and/or arising out of your breach of any of the provisions of these Terms.

VI. Variation of Terms

Sincere Match reserves the right to amend, revise or modify these Terms from time to time as it sees fit, and by using the Website and our Newsletter you are expected to review such Terms on a regular basis to ensure you understand all Terms governing the use of our Website and our Newsletter.

VII. Data Protection

  1. The Website and our Newsletter are governed by the Personal Data Protection Act 2010 (“PDPA 2010”). By accessing and using the Website and our Newsletter, you hereby agree and consent to Sincere Match and our affiliates in using and processing your personal data and other data provided by you including but not limited to third parties such as your spouse and family members which you have provided us and warrant that you have obtained their consent in allowing us to use and process their personal data and you will extend a copy of this notice and the Privacy Policy to them. Sincere Match
  2. All processing by Sincere Match of the personal data and other data provided by you shall be in accordance with the applicable laws in Malaysia. Sincere MatchThe purpose of processing your personal data and other data on your behalf shall only be done in order to provide the product(s), any related promotions or marketing information which you have enquired, ordered and/or placed to Sincere Match. In addition, Sincere Match may provide any necessary information to any regulatory or governmental authorities as required by statutory, regulatory or governmental requirements. 
  3. If you do not agree or consent to Sincere Match processing your personal data for the purposes set out above, please exit and discontinue using the Website and by unsubscribing to our Newsletter immediately. 
  1. If you do not wish for your personal data to be collected via cookies on the Website, please configure your internet browser to delete or deactivate the cookies. 
  2. Sincere Match’s Website may contain links to other sites and pages whereby Sincere Match shall not be responsible for any personal data or information that you may have provided to other entity via the links.
  3. Sincere Match has the right to refuse your request to access, make any correction to and/or delete your personal data if it constitutes a breach to the above Terms to the extent permitted under the applicable laws and you will not be entitled to any compensation in that respect.
  4. You are obligated to keep user logins and passwords to the product secret from any unauthorized users or third parties.
  5. You are obligated to ensure that the personal data provided by you and used in the product is processed by you in accordance with all applicable law. 
  6. You are obligated to ensure that your data provided in the including personal data, do not violate any third-party intellectual property rights and/or any applicable legislation.
  7. Please refer to Sincere Match’s Privacy Policy which should be read together with these Terms.
  8. You may contact us at https://sincerematch.com/contact/ or info@sincerematch.com if you have any inquiries or complaints in respect of your personal data provided to us. Sincere Match

VIII. Assignment

Sincere Match shall be permitted to assign, transfer, and sub-contract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or sub-contract any of your rights and/or obligations under these Terms.

IX. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

X. Entire Agreement

These Terms, including any legal notices and disclaimers contained in our Website, constitute the entire agreement between Sincere Match and you in relation to your use of the Website and/or our Newsletter, and supersede all prior agreements and understandings with respect to the same.

XI. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of Malaysia. Any dispute, controversy or claim arising out of or in connection with this Agreement shall be decided by the courts in Malaysia which shall have the exclusive jurisdiction.

Privacy Policy

This Privacy Policy is intended to inform you of Sincere Match’s policies and practices regarding the collection, use and disclosure of any information you submit to us. This includes personal information which is information about you that is personally identifiable such as your name, contact details, e-mail address, NRIC number or passport number, bank account information, delivery and billing addresses and other non-public information that is associated with the foregoing (“Personal Information“).

User Consent

By accessing or otherwise using our website platform(s) or mobile application, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of our terms of service. You expressly consent to the processing of your Personal Information according to this Privacy Policy.

Your Personal Information will be processed and stored in Malaysia governed by the Personal Data Protection Act 2010 (“PDPA 2010“). Your Personal Information will not be used or disclosed for purposes for which you have not given consent or which are not permitted under the applicable laws.

Collection of Information

Personal Information That You Provide

In general, we collect Personal Information that you submit to us voluntarily when you register on our website, place an order, subscribe to our newsletter, fill out a form or enter information on our website, platform(s) and/or mobile application. We also collect information that you submit in the process of creating or editing your account and user profile. 

Personal Information from Other Sources

We may receive Personal Information about you from other sources with which you have expressly consented to.

E-Mail Address

If you send an e-mail to us or fill in our “Feedback” form, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide to us.

Information Collected Via Technology

As you use our website platform(s) or mobile application, certain information may also be passively collected and stored on our or our service providers’ server logs, including your Internet protocol address, browser type, and operating system.

Online Tracking and Advertising

We may engage, appoint and authorise any third parties to collect, facilitate and use Personal Information, data, ads, cookies and/or similar technologies to provide content, advertising, functionality or performance statistics and data analysis on our website, platform(s) or mobile application to determine and/or improve the advertising shown to you here on or through our official social media accounts in order to provide you with an interactive and user online experience.

Website Cookies

Our website platform(s) or mobile application uses cookies which are small text files which contain information of your navigation in this website with the purpose to facilitate and improve your browsing and online experience provided you choose to ‘Accept’ and/or ‘Remember your preference’ of the cookies while browsing on the website and for future visits. The cookies are also used to help us understand and remember your items in your shopping cart such as purchase order, frequency of purchase, recent purchases, average order value, number of visits to our website platform(s) or mobile application based on current or previous website activity, which enable us to provide you with individual interests of the users, quicker search results, improved services, better website experiences and tools in the future.

We do not store sensitive or personal information, such as your address, your password, your credit or debit cards, etc. in the cookies we use. The information stored in our cookies from our website platform(s) or mobile application is used exclusively by us, except for those known as ‘third party cookies’ which are managed by external entities to provide services requested by us to improve our services and user’s experience when browsing our website platform(s) or mobile application. You can choose to have your computer to prompt you each time a cookie is being sent, or you can opt to remove or turn off all cookies which can be done through your browser’s privacy and security settings or options. By disabling or removing cookies from the website, some features will be disabled and it may affect the user’s experience that make the website more efficient and some of our services may or may not function properly especially when placing orders. 

Use and Disclosure of Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect from third parties, unless you or authorise us to do so.

Personal Information collected is to provide you access, to process orders, to improve, better tailor the features, performance, and support of our website platform(s) or mobile application and to offer you additional information, opportunities, promotions and functionality from us.

We may share some or all of your Personal Information with our affiliated and group companies that are under a common control, so that they may send offers or promotional e-mails to you, in which case we will require them to honor this Privacy Policy. 

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to:

  1. comply with relevant laws or to respond to subpoenas or warrants served on us; or
  2. to protect and defend our rights or property, you, or third parties. 

Please note that your Personal Information may be transferred, stored and processed outside Malaysia.


We will do our best to protect your personal data, we cannot however guarantee the security of your data transmitted to our website; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party Websites

Our website may contain links to other websites (the Linked Sites). We are not responsible for the privacy policies or practices of such other Linked Sites. You agree to waive any claim against us with respect to the Linked Sites.

Your Consent and Rights

You are accorded with rights stipulated in the Personal Data Protection Act 2010 and we will be abiding by the provisions in the PDPA 2010.

Contact and Revisions

If you have questions or concerns about our Privacy Policy, please contact us at:- info@sincerematch.com 

This Privacy Policy is subject to occasional revision at our discretion. If you object to any such changes, you must cease using our website platform(s) or mobile application and any further use shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Last updated: 2 August 2021

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