Introduction

 Sincerematch Tobacco Factory Sdn Bhd is the parent Company of our major brand Sincerematch cigars brands. We respect your privacy and are committed to protecting it through our compliance with this policy.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website, and as well as how our practices for collecting, maintaining, protecting and disclosing the information gathered.

 Besides the legal obligations, we highly treasure and promote the privacy of data.  STAND UP FOR YOUR PERSONAL AND PROFESSIONAL ONLINE PRIVACY AND FREEDOM. 

This policy applies to information we collect:

• In e-mail, and other electronic messages, between you and this Website, or you and any other Sincerematch Tobacco Factory Sdn Bhd personnel.
• On this Website or any other website including link to this policy.
• Through mobile and desktop applications you download from any of our Websites or services.
• When you interact with any messages, websites or any other services, including links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Topics covered by this Privacy Policy document:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Sincerematch Tobacco Factory Sdn Bhd collects data like:

• Name, email address, phone number, etc.
• Country/City/Address

How do we collect your data?

You directly provide Sincerematch Tobacco Factory Sdn Bhd with most of the data we collect. We collect data and process data when you:

• Register online for a service (www.sincerematch.com or Sincerematch Cigars Newsletter) or place an order for any of our products.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Voluntarily sent us an email in our websites contact us page or info email

Sincerematch Tobacco Factory Sdn Bhd may also receive your data indirectly from the following sources:

• If the individual or another source authorizes the company to do this;
• The information is collected from another source for the purpose of determining if the individual will agree to sign up to our websites opt-in requests; or
• The information is collected from published or other public sources for the purpose of asking for their approval.

How will we use your data?

Sincerematch Tobacco Factory Sdn Bhd collects your data so that we can:

• Process your requested service or order, and manage your account.
• Email you with special offers on other products and services we think you might like.
• Send you our four (2) times a month newsletter

When Sincerematch Tobacco Factory Sdn Bhd processes your requested order, it may send your data to our third-party ecommerce software or logistic partner, and also use their information form in order to insure the quality of service and to prevent fraudulent purchases.

How do we store your data?

Sincerematch Tobacco Factory Sdn Bhd securely stores your data at our cloud software and third party email marketing software which maintain multiple levels of security that includes multi-level firewall, Proven solutions for anti-virus protection and detection of intrusion attempts, Encrypted data transmission using SSL/https/VPN technology and is tier 3 and PCI DSS certified data centers.

In addition, access to processing data on behalf of Sincerematch Tobacco Factory Sdn Bhd by the receiving third-party services requires authentication of the persons accessing the data, by means of an individual access code and password, which is sufficiently robust and regularly renewed.

Data transmitted over unsecured communication channels is subject to technical measures designed to make such data incomprehensible to any unauthorized person.

Sincerematch Tobacco Factory Sdn Bhd will keep your personal data for [5 years from the time it was received or until needed]. Once this time period has expired, we will delete your data manually in all contact management platform it was stored.

Marketing

Sincerematch Tobacco Factory Sdn Bhd would like to send you information about products and services we offer that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date in the opt-out button in our emails.

You have the right at any time to stop Sincerematch Tobacco Factory Sdn Bhd from contacting you for marketing purposes or giving your data to other members of the Sincerematch Tobacco Factory Sdn Bhd group.

If you no longer wish to be contacted for marketing purposes, please click here.

 What are your data protection rights?

Sincerematch Tobacco Factory Sdn Bhd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Sincerematch Tobacco Factory Sdn Bhd for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Sincerematch Tobacco Factory Sdn Bhd corrects any information you believe is inaccurate. You also have the right to request Sincerematch Tobacco Factory Sdn Bhd to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Sincerematch Tobacco Factory Sdn Bhd erases your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Sincerematch Tobacco Factory Sdn Bhd restricts the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Sincerematch Tobacco Factory Sdn Bhd processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Sincerematch Tobacco Factory Sdn Bhd transfers the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@dhboutiquecigars.com

 What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Sincerematch Tobacco Factory Sdn Bhd uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website
• Identify users and possibly prepare customized Web pages 

What types of cookies may we use?

There are a number of different types of cookies, however, our website may use:

• Functionality cookies – Cookies that help recognize you on our website and remember your previously selected preferences. These could include your language and location preferences. A mix of first-party and third-party cookies are used.
• Advertising cookies – Cookies that help collect information about your visit on our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 
• Permanent cookies – Cookies that help remember your login details and passwords so as a web user you don’t need to re-enter them every time you use our website. Also called ‘persistent cookies’ they remain in operation even after the web browser has closed but shall be deleted after 12 months.

How to manage cookies

You can set your browser not to accept cookies, and the allaboutcookies.org website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Some websites managed by Sincerematch Tobacco Factory Sdn Bhd  may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Sincerematch Tobacco Factory Sdn Bhd keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

Any questions about our privacy policy, data we hold on you, or for any desire to exercise one of your data protections rights, please do not hesitate to contact us at: https://sincerematch.com/contact-us

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at https://sincerematch.com/contact-us